The Abu Dhabi Civil Court obliged an airline company to pay 30,000 dirhams in compensation to one of its airline users for the material and moral damages he suffered as a result of the delay in taking off of the plane on which he was returning after performing Hajj rituals, for about nine hours, in addition to the delay in unloading bags for more than two hours. And half an hour after the plane arrives.
The traveler had demanded, in a lawsuit he filed before the Abu Dhabi Civil Court, to oblige one of the airline companies to pay him four million dirhams in material and moral compensation for the delay of his return flight from Hajj from three o’clock in the afternoon until twelve at night, and after its arrival at four in the morning, the unloading of the bags was delayed until six o’clock. And half, which left him exhausted, physically tired, and exacerbated his diabetes, in addition to multiple psychological pains.
For its part, the defendant airline asked to reject the lawsuit, explaining that the Hajj campaign is the party responsible for the plaintiff’s transportation and accommodation, which did not contract directly with the airline.
The court of first instance rejected the lawsuit on the grounds that the documents submitted did not prove that the plaintiff had reserved and purchased tickets from the defendant, and that the plane he used was late in returning.
The plaintiff appealed the ruling, demanding to contact the airport to inquire about the details of the flight and the delay that occurred. The court appointed a specialized expert to investigate the case, and the report came to confirm the validity of what the plaintiff relied on and estimated compensation at 40 thousand dirhams.
Based on the report, the court annulled the initial ruling and ruled again to oblige the company to pay 30,000 dirhams in compensation to the plaintiff.
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