The Telecommunications Regulatory Authority and the Digital Government reported that it had received 1031 complaints from subscribers regarding the services of Etisalat from END, and “Du” of the Emirates Integrated Telecommunications Company, during January 2025, compared to 1629 complaints during January 2024, with a significant decline estimated at about 37%, or the equivalent of 598 complaints.
In a report on “Communications Complaints” during January 2025, “Telecommunications Organization” indicated that it had received 401 complaints about “ETDs” and 630 complaints about the services of “Du”.
The commission stated that Etisalat from End succeeded in closing 91.3% of complaints after arriving at solutions, while Du succeeded in closing 76.8% of complaints after their resolve.
She drew attention to a solution of 0.2% of complaints about Etisalat services from EDA and 0.3% of complaints about the services of “D” in a period of more than five working days. According to the commission, the level of contentment with subscribers to resolving complaints related to the services of Etisalat from ID and last January reached 95.9%, and the rate of dissatisfaction is 4.1%, in what the satisfaction rate for solving complaints related to the services of “du” 98.6%, compared to 1.2%. For the rate of dissatisfaction, and 0.2% for neutrality.
It is noteworthy that the authority is keen to improve the services provided to customers and raise the level of their happiness and satisfaction.
. “Organizing Telecom” confirmed its keenness to improve the services provided to customers and raise the level of their happiness and satisfaction.
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