Dubai launches AI training programme for government staff to embed AI across services
Dubai launches AI training programme for government staff to embed AI into services with role-based tracks, hands-on tools and leadership workshops nationwide.
The Dubai AI training programme will equip government employees with practical skills to use artificial intelligence in decision-making, service delivery and daily operations. Officials described the initiative as a strategic step to move staff from system users to active contributors in designing smarter services. The move aims to accelerate productivity gains and strengthen Dubai’s position as a global leader in digital government.
Programme purpose and strategic goals
The initiative is designed to prepare government staff for a future where AI plays a central role in public administration. Officials said the training focuses on practical application rather than theoretical knowledge, ensuring AI becomes part of routine workflows. The programme is framed as a long-term investment in human capital that supports Dubai’s broader economic and digital transformation ambitions.
Role-based learning tracks
The programme is structured into multiple learning tracks tailored to job responsibilities across government departments. Senior leaders will engage in sessions on AI strategy, governance and global best practices to guide organisational adoption. Frontline employees will receive hands-on instruction in AI-powered productivity tools, automation and prompt engineering to improve day-to-day service delivery.
Leadership and human resources perspective
Hamad Obaid Al Mansoori, Director General of Digital Dubai, said the programme reflects evolving relationships between staff and technology. He emphasised that employees will help design more responsive services rather than only operate them. Abdulla Ali bin Zayed Al Falasi, Director General of the Dubai Government Human Resources Department, added that investing in people remains central to the emirate’s development plans.
Specialised tracks for AI leaders and product teams
Chief AI Officers and product owners will follow targeted modules focused on policy implementation and translating ideas into tangible solutions. Workshops and case studies will centre on how to apply Dubai’s AI policies and measure impact in real-world projects. Managers are being trained to identify automation opportunities and integrate AI into team operations, improving workflows and oversight.
Practical tools and curriculum content
Participants will gain experience with AI-powered productivity systems, automation platforms and prompt engineering techniques. Training will emphasise measurable outcomes, teaching staff how to evaluate performance improvements and customer experience gains. The curriculum is intended to move projects from pilot stages to scalable services that deliver value to residents and businesses.
Expected benefits for public services
Officials expect the training to speed up service delivery, raise efficiency and support continuous innovation across government. By building both technical skills and governance capacity, Dubai aims to ensure AI adoption is responsible, secure and aligned with public needs. The programme is presented as a way to strengthen data-driven decision-making and reduce friction in citizen-facing processes.
The initiative will be rolled out across departments with monitoring mechanisms to track uptake and outcomes, and leaders will report on the integration of AI into service roadmaps. Training is described as adaptive, with content updated as tools and best practices evolve, ensuring staff skills remain current. The government expects the combined effect of workforce upskilling and technology deployment to improve responsiveness and operational resilience.
As Dubai moves to make AI a practical element of government work, the programme aims to balance technological progress with human capability development. By tailoring learning to roles and focusing on measurable impact, officials say the initiative seeks to turn AI into real-world solutions that enhance services for residents and businesses.