“Integrated Inspection”..an initiative that reduces the time to complete customs procedures by 50%

The Ports, Customs and Free Zone Corporation announced the launch of the “Integrated Inspection” initiative, which represents an innovative qualitative shift aimed at redesigning the system of customs inspection operations. The initiative was officially launched at the headquarters of Aramex’s warehouses, and it contributes to reducing the time for completing customs procedures by a percentage. More than 50%, which enhances operational efficiency and accelerates supply chain operations.

Members of the companies benefiting from the initiative praised its positive impact in enhancing the efficiency of supply chain management, accelerating logistics operations, and improving operational performance, which serves to raise the level of customer satisfaction and attract more new foreign investments, in addition to improving the performance indicators of companies.

Sultan bin Sulayem, Chairman of the Ports, Customs and Free Zone Corporation, said: “The (Integrated Inspection) initiative embodies our firm commitment to developing integrated and highly efficient customs operations, which contributes to enhancing the business environment in Dubai and consolidating its position as one of the most prominent global centers in the fields of trade and logistics services. Through this initiative, we also seek to provide an advanced model based on innovation and flexibility in customs services.”

In addition, the Director General of Dubai Customs, Dr. Abdullah Busnad, said: “We offer the world a flexible model of future customs services and solutions that exceeds expectations and contributes to facilitating customs inspection operations based on innovation and development by conducting inspection of goods directly at companies’ headquarters, and this initiative will support the business environment.” In Dubai, it contributes, through the excellence of government services, to strengthening the emirate’s position in global competitiveness indicators and achieving the goals of the Dubai Economic Agenda D33, by facilitating trade, achieving logistical efficiency, and attracting new investments. “Whether externally or by expanding the business base of the initiative’s member companies that are already present in the local market, which supports the sustainability of development, considering the commercial and logistics sector are among the main sectors of the national economy.”

He continued: “The distinguished level of performance of inspection officers and their high sense of security is the result of continuous investments in their training and qualification, which confirms the importance of effective communication with strategic partners in a way that contributes to achieving the strategic objectives of Dubai Customs and enhancing its position as a world-leading customs administration.”

The initiative was officially launched during the visit of the Director General of Dubai Customs to the headquarters of Aramex’s warehouses, to monitor the progress of customs inspections at the company’s warehouse headquarters through the “Integrated Inspection” initiative, and to learn on the ground the impact of the service on the flow of operations and the extent of customers’ satisfaction with it.

The “Integrated Inspection” initiative provides two options for companies to meet their different needs. The first is “full on-site inspection,” where customs inspection officers are permanently present to provide continuous support to companies that need regular inspection services. The second option is “on-demand inspection,” which It allows inspection officers to go to company sites as needed, providing flexibility for larger companies.

For its part, Aramex Transport Services and Comprehensive Logistics Solutions said: “The initiative contributed to simplifying inspection procedures and reducing delays, which led to reducing shipment completion times by more than 50%, saving about five hours for each shipment. These improvements reflected positively on improving Delivery schedules, cost reduction, and overall operational efficiency enhancement.”

The Executive Director of the Aramex Regional Office, Khaled Ziad Al-Kilani, confirmed that the advanced government services provided by Dubai Customs have had a great positive impact on us, as they stimulate the activities of the business and trade sectors and logistics companies, as they are specifically designed to enrich customers’ experience and simplify procedures.