The Director General of the Federal Authority for Electricity and Water (Vio), Mohamed Mohamed Saleh, stated that the delay fees for paying the water and electricity bill, amounting to 100 dirhams, are applied after 24 days of issuing the bill, and four days after the customer received a text message to remind and warn it, pointing to The authority has identified four cases that will not be cut off permanently, namely: the elderly, those with health conditions, people of determination, and the campaign of social affairs cards. He explained during a press conference held at the authority’s headquarters in Dubai, yesterday, that the authority supports the citizen, and it will bear 75% of the electricity cost, and 60% of the water cost.
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Service cut mechanism The Director General of the Federal Authority for Electricity and Water (Vio) Mohamed Mohamed Saleh said that the authority has set a specific mechanism for cutting service for customers, based on two factors, namely the credit customer classification according to the accumulations Among the 5700 social affairs, the owners of determination, and the elderly, whose outlets have been allocated to pay, and avoid cutting the service from them during the specified period, in addition to health cases that must provide medical reports, confirming their continuous need for service, to operate medical devices. He called on the exempt groups to cut the service to review the authority, and to provide papers proving their inclusion within one of them, to prevent them from being cut off. Electronic services The Federal Electricity and Water Authority revealed that it spoke many electronic services provided to customers, represented in activating the new service without a fee of 50 dirhams, as well as the insurance payment with the first bill, the service cancellation service and the issuance of a letter of acquittal electronically without a fee of 50 dirhams, as well as payment and payment services Immediate, the possibility of obtaining customer consumption for a year, obtaining an account statement, services for suppliers and consultants, a certificate of land free of services, adopting plans, and reporting faults. Direct deduction and installment The director of the revenue and credit department at the authority, Sheikha Murad Al -Balushi, said that the authority will activate the direct deduction feature of its customers starting from the second quarter of next year, so that the customer can enter his data to deduct the value of the bill automatically at the time of its entitlement from his bank account. She added that the authority has facilitated the installment of the delivery fees, as the customer must submit an application through the authority’s website, before receiving a notification to activate the characteristic during the two working days. She drew attention to the launch of the payment service through the “Dubai Now” application, “Samsung Bay” and “Apple Bay”, so that the customer can pay from all its branches and main offices. It will provide the same feature next year through the site and the application. |
He said that the value -added tax, according to the recently issued executive regulations, will include the total amount of the bill, explaining that in relation to the joint bill between December of this year and January of next year, the tax will be calculated on the days when the customer obtained the service in January, By calculating the average consumption and dividing it on the number of days.
He pointed out that the authority adopted a new course for electricity and water bills for its customers, to implement five stages, which were divided according to geographical sites, to issue the first bill on the date of the seventh of the month, the second in the 13th, and the third on the 17th, and the fourth on the date of 25 and the fifth on the 28th of the month, He explained that the bill is issued three days after a maximum of reading, and after treatment and analysis, and then the bill is sent to the customer through a text message on his mobile phone and his e -mail.
He continued: «After the customer receives the bill, 20 days are given a deadline for payment, and if he does not pay during the deadline, the electronic system of the authority sends a text message to remind and warn, before imposing delay fees estimated at 100 dirhams, which is added automatically to the bill after four days from the date of the alert message ».
He stressed that the authority aims from this step to ensure that all customers are committed to payment within the permissible period, without delaying unjustified reasons, especially since the authority provided accessories and facilitated means of payment, which enables the customer to speed up the payment anywhere.
He stated that the total “Vio” customers amounted to about 327 thousand customers, the authority succeeded in updating the data of about 286 thousand of them, and is working to complete the rest by appointing citizens working in a home -time, communicating with customers and updating their data, indicating that the number of these will be raised The female employees to 10 instead of five currently, early next year.
For his part, the director of the financial department at the authority, Othman Al Ali, said that, according to the authority’s statistics, more than 80% of customers are committed to payment on the specified date, and the percentage of violators does not exceed 20%, for various reasons.
While the director of the revenue and credit department at the authority, Sheikha Murad Al -Balushi, explained that the authority succeeded in adopting the green (electronic) bill, instead of paper for its customers, with the aim of enhancing, improving and accelerating the customer’s experience to obtain the bill from the time of taking the meter reading, and in implementation of the government’s directives to transform the smart government Noting that the authority worked to educate customers about the importance of the electronic bill to preserve the environment, and raise the level of community awareness of electronic services.
She stated that the authority distributed the last paper bill for electricity and water consumption last October, and distributed a link via text messages to consume October, and to send the green bill via email to all consumers in November 2017, after updating data about 60% of customers.
Al -Balushi continued that the commission launched through many means directed campaigns within the offices of the authority and outside, such as the various media, social media, and external advertisements in the third and fourth quarters of this year, under the title “Goodbye to paper and people with digital transformation”, which was aimed at encouraging Dealers on the need to update their personal data and the authority’s directions for digital transformation, and text messages have also been sent to more than half a million residents in the northern regions, through the “Etisalat” Foundation, to update their data, whether it is the mobile phone, e -mail or rental contracts approved by the local municipalities, Noting that the authority is currently, through the stages of the billing, reviews and analyzes the results of the data it has, by communicating with the dealers whose data has not been updated or obtained the green bill via e -mail by communication centers employees.
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