Ajman Chamber consults private sector to streamline attestation and certificates of origin
Ajman Chamber meets private businesses to streamline attestation and certificates of origin, reduce bureaucracy and improve trade-related member services.
Ajman Chamber has launched a targeted series of consultations with private-sector members to gather feedback on improving core services, including attestation and certificates of origin. The meetings form part of a wider push to simplify procedures, accelerate document processing and align chamber services with national efforts to eliminate unnecessary bureaucracy. Chamber officials said the consultations reflect a proactive approach to anticipating business needs and smoothing trade facilitation.
Direct outreach to business community
The chamber conducted face-to-face sessions with companies across sectors to record practical suggestions and operational pain points. Participants were invited to detail hurdles they face when submitting documents for attestation or for obtaining certificates of origin. Officials emphasized that these meetings are designed to produce concrete, workflow-focused improvements rather than high-level policy statements. Business owners expressed interest in faster turnaround times and clearer digital submission pathways.
Prioritising attestation and certificates of origin
Attestation of documents and issuance of certificates of origin were singled out as priority services in the consultations. These services are critical for companies engaged in trade, export and cross-border investment, and any delays can affect shipment schedules and contractual obligations. Chamber representatives said they will review current processing steps, identify duplications or redundant approvals, and propose streamlined service models. The objective is to make certifications faster, more transparent and less reliant on in-person steps.
Alignment with national zero-bureaucracy goals
Chamber officials linked the initiative to the UAE’s national Zero Bureaucracy programme and Ajman Digital’s Comprehensive Experience programme. Mohammed Ali Al Janahi, Executive Director of Member Support Services and head of the chamber’s zero-bureaucracy team, confirmed intensified direct engagement as part of an action plan to meet national targets. He said the chamber’s work will complement emirate and federal digital transformation efforts to reduce administrative friction for businesses. Officials expect the alignment to accelerate adoption of digital alternatives and cut processing times.
Planned digital upgrades and process reviews
Chamber staff outlined plans to map existing workflows and identify steps that can be digitised or eliminated. Proposed measures include expanded online attestation portals, batch processing for certificates of origin, and automated status updates for applicants. The chamber is also exploring integration with relevant government and customs platforms to shorten verification cycles. These changes aim to reduce dependency on physical paperwork while maintaining security and regulatory compliance.
Business expectations and proposed metrics
Private-sector participants asked the chamber to publish clear service-level targets, including maximum turnaround times and measurable performance indicators. Companies recommended a simple online dashboard where users can track applications and receive alerts for missing documentation. Businesses also urged the chamber to pilot the new procedures with a select group of exporters before full rollout. Chamber representatives said they will incorporate measurable KPIs into the redesign to ensure transparency and accountability.
Next steps and implementation timeline
Officials said the feedback collected will feed into a staged implementation plan, beginning with process audits and technical assessments. Short-term actions are expected to include immediate administrative fixes and improved customer guidance, while longer-term goals will focus on systems integration and automation. The chamber will continue stakeholder engagement during the redesign phase to validate proposed solutions and test user experience. A formal timetable for roll-out will be announced after consultation results are consolidated and pilot tests are scheduled.
The consultations form part of the chamber’s broader commitment to enhance member services and support economic activity in Ajman. By focusing on attestation and certificates of origin, the chamber aims to remove practical obstacles that affect trade and export operations. Officials stressed that ongoing dialogue with businesses will remain central to the reform process and that performance will be monitored against the Zero Bureaucracy programme objectives.
