DEWA develops a smart application for fault management

The Research and Development Center of the Dubai Electricity and Water Authority (DEWA) has developed a smart application to automate the processes of selecting and dispatching field crews, with the aim of effectively managing alarms and troubleshooting faults on site.

The authority stated, in a statement, that the new digital solution relies on the Internet of Things (IoT) platform, which contributes to improving the efficiency of responding to faults and reducing response time to a minimum by automating the process of selecting and sending the specialized team to the fault site to ensure that the system is fully restored to its full operation. As quickly as possible.

In addition, the new solution includes the feature of generating real-time reports, including tabulated summaries and detailed records of the team that was dispatched, details of the failure and the actions taken to fix it.

Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said: “We continue our endeavor to contribute to making Dubai the smartest and happiest city in the world by employing the disruptive technologies of the Fourth Industrial Revolution, harnessing the latest innovative digital strategies, and developing smart solutions to improve operational and service processes.” Authority in accordance with the highest international standards.”

He added: “The Authority’s Research and Development Center constitutes an incubator for innovation and a pioneering scientific platform with tangible contributions to enriching the scientific and research community locally and globally,” noting that the center provides the work team with the latest international technologies and advanced world-class laboratories and facilities to ensure the ideal environment for developing innovative solutions in various fields. Authority work.

It is noteworthy that Dubai Electricity and Water Authority ranked first in the world in 12 key performance indicators in its fields of work, according to a recent study conducted by a specialized international consultant. In 2023, the percentage of losses in electricity transmission and distribution networks in Dubai reached 2%, compared to 6% and 7% in Europe and the United States, and the percentage of losses in water networks was 4.6%, compared to about 15% in North America. The Authority also achieved a new world record in the average outage. Electricity per subscriber, as Dubai recorded an average of 1.06 minutes of outage per subscriber per year, compared to about 15 minutes among elite electricity companies in European Union countries.

. DEWA topped the world in 12 key performance indicators within its fields of work.