Sharjah Digital platform posts 102% transaction surge in H1 2026
Sharjah Digital platform records 2.65 million transactions in H1 2026, up 102% year‑on‑year, with total value surpassing AED 514 million as AI services and user adoption accelerate rapidly.
The Sharjah Digital platform recorded a sharp uptick in activity during the first half of 2026, delivering more than 2.65 million digital transactions and signaling rapid adoption of government e‑services. The surge, a 102% increase compared with the same period in 2025, coincides with the early rollout of the Sharjah Digital Transformation Strategy 2026–2028. Officials say the platform’s growth reflects broader efforts to integrate services, streamline user journeys and apply artificial intelligence across government touchpoints.
Rapid transaction growth in H1 2026
The platform processed over 2.65 million transactions in the first six months of 2026, driven by expanded services and strengthened promotion to residents and businesses. Growth was concentrated across routine citizen transactions and business‑facing services, showing both public trust and operational stability. Authorities attribute much of the rise to coordinated government outreach and simplified online procedures.
Transaction value tops AED 514 million
Total monetary value processed through the platform exceeded AED 514 million in the same period, outpacing the sum recorded across the whole of 2025. This rise in transaction value underlines not only higher volume but also increased use of the platform for higher‑value services. Treasury and payment integrations were enhanced to support larger and more complex digital transactions securely and efficiently.
Network expands to 62 government entities
Integration across agencies continued apace, with 62 government entities now connected to the platform and 155 digital services available to users following the addition of 33 new services in H1 2026. The expanded network enables cross‑department workflows and reduces the need for in‑person visits for many procedures. Officials say the increased interoperability is central to building a cohesive digital government ecosystem.
AI services and knowledge base scale up
AI‑supported services showed pronounced adoption, with 19,014 transactions completed via AI channels — a 110% increase year‑on‑year. The department also broadened the platform’s institutional knowledge base to include content from more than 200 government websites, improving the accuracy and responsiveness of virtual assistants. These enhancements are intended to shorten response times and guide users directly to the services they need.
User registrations and active accounts rise
User growth remained robust, with total registered accounts surpassing 546,000 and approximately 290,000 active users engaging with services during the reporting period. The mix of occasional and frequent users suggests the platform is serving both transactional needs and ongoing service relationships. Officials highlight rising repeat usage as an indicator of improved user experience and trust in digital channels.
Mobile app downloads spike and channel preference shifts
The Sharjah Digital mobile application was downloaded more than 249,000 times in H1 2026, marking a 210% increase compared with the first half of 2025. The spike in downloads reflects a broader shift toward mobile as the preferred channel for accessing government services. Authorities report that the app now functions as a primary access point for many services, bolstered by targeted features and streamlined authentication.
Sharjah Digital Department director Lamia Al‑Hassan Al‑Shamsi said the half‑year results constitute tangible outcomes of the 2026–2028 transformation strategy, emphasizing the use of data and artificial intelligence to enhance government performance. She described the figures as evidence of growing public confidence and the effectiveness of coordinated digital initiatives across agencies.
The department plans further refinements to service design and data sharing to reduce friction and improve completion rates, including additional AI enhancements and expanded third‑party integrations. Emphasis will be placed on service journeys that are centered on user needs, with measurable targets for wait times, completion success and satisfaction.
Operational and security upgrades are also underway to support higher transaction volumes and to ensure compliance with data protection standards. Officials say investments in cloud infrastructure, secure payment gateways and multi‑factor authentication are priorities to maintain service quality as usage scales.
The first half of 2026 positions the Sharjah Digital platform as a growing hub for government services, demonstrating that strategic digital investments, agency coordination and AI adoption can drive rapid increases in both usage and monetary throughput. Continued expansion of services and targeted user engagement are expected to shape performance through the remainder of the Sharjah Digital Transformation Strategy 2026–2028.
